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We strive to deliver outstanding products, services, and experiences across the OpenRV Family of Companies,
and at every touch-point and guest interaction. We value your business and, most
importantly, your loyalty. We recognize that privacy is an important issue. This Internet Privacy
Policy demonstrates OpenRV's commitment to assuring a strong and meaningful customer relationship,
and addresses questions about the type of personal information we collect on our websites, the third
parties with whom we might share such information, and how you can review or change the personal
information you provide to us when creating "profiles" on our websites.
On our websites we collect information that you voluntarily provide in order for us to provide
services and products, process reservations and other transactions you request, and provide customer
service. We may also use the personal information we collect for other business purposes such as to
better understand customer needs, enhance relationships, make appropriate offers, or facilitate third
party offers we feel will be of interest to you.
More detail about the personal information we collect and the collection of information through web
technologies such as "cookies," is described below in the section called "Categories of Information We
Collect." More information about the third parties with whom we may share your personal information is
described below in the section called "Sharing Personal Information Collected on our Websites."
As used in this Policy, the term "OpenRV" means RV Reservation Services, Inc. and the terms "OpenRV
Family of Companies", "we", "our" and "us" includes RV Reservation Services, Inc., an Idaho
corporation.
This Internet Privacy Policy applies only to the personal information that is collected on those public
websites where we post this policy (i.e. not information collected elsewhere,) including OpenRV.net,
OpenRV.org, and
possibly other other OpenRV Family of Companies websites whose domain name embodies the spirit of RV
Park or Private Campground Reservation Services.
Making Reservations:
When you make a reservation deposit we will request your name and address information
along with other information to assist with your reservation and stay such as site size requireents, date of
arrival/departure, member number, partner program affiliation, and site preferences.
Requests for Information
When you request additional information related to our services or membership parks, we will request your name and
contact information such as street address, phone number, and email address.
Sweepstakes and Contests
On occasion, we may conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstakes has
its own terms and conditions. Some sweepstakes require you to choose to enter and for others you will be entered
automatically if certain elements described in the sweepstakes terms and conditions are met depending on the promotion.
As part of entering a sweepstakes, certain personally identifiable information such as name and email address may be required.
Contacting Us by Email with Questions or Comments
When you send us an email from one of our sites, we may retain information such as the content, your email
address, our response, and the text of any follow-up questions you may have. We may use this information, for
example, to measure how effectively we address customer concerns online, to personalize your experience, and
to continuously improve our service to you.
Electronic Postcards and Forwarding to Friends
From time to time our websites may offer a feature that allows you to send an electronic postcard or otherwise
share a message with a friend. If you choose to do so, we may ask you for your name and email address, and
the recipient's name and email address, along with the text of any message you choose to include.
Online Surveys
Occasionally, we may conduct online surveys to better understand the effectiveness of our websites. Your
participation in these surveys is voluntary. Information collected by us when you participate in a survey
may include name, street address and email address.
Employment
If you choose to apply for employment online, you will be required to provide your name, street address,
telephone number, email address and the name of the college you attended. You will also be asked to provide
the schedule you are available to work, your Social Security Number, your desired rate of pay, whether you
can submit proof of legal right to work in the U.S., whether you are of a legal age to serve alcoholic
beverages in the applicable state; and whether you are eligible to receive any permits or licenses required
by law. You will also have the opportunity to attach your resume into our electronic form. You will be asked
to provide your email address if you choose to be notified of future openings.
Investor Relations
OpenRV offers you the ability to subscribe to our investor relations email alert service to learn when new
investor information including earnings releases, financial reports and SEC filings have been added to our
websites. If you choose to subscribe, we will require your email address. If you would like investor
information mailed to you we may ask that you provide your name, street address, email address, phone number,
and fax number. If you would like the package delivered by FedEx, we will ask for your FedEx account number.
The information you provided to us at the time of registration may be accessed or reviewed at any
time by signing in using your Username and Password, and clicking on "My Reservations".
We may automatically track and collect your IP address, domain server, the type of computer and type of web
browser you are using and use "cookies" to (i) customize content specific to your interests, (ii) ensure that
you do not see the same advertisement repeatedly, and (iii) store your password so you do not have to re-enter
it each time you use the sites. Some of the websites operated on our behalf are hosted and managed by other
companies who may track and collect this information.
What are Cookies?
- "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes.
- Cookies can store a user's ID and password, personalize home pages, identify which parts of a site have been visited or keep track of previous selections or purchases.
- Cookies can enhance the user's visit.
- The use of cookies is an industry standard-you'll find they are used by most major commercial websites.
How We Issue and Use Cookies.
- We issue and use cookies to enhance your visit and the services we offer on the sites. The sites consist of thousands of pages of content. We want you to be able to find the information and offers that interest you, as quickly and easily as possible. The use of cookie technology helps us to achieve that objective.
- We issue and use cookies to keep track of the areas of the sites which interest our visitors most. In doing so, we can determine areas of the sites that are most popular and those that are not. Many improvements and updates to the sites are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies.
- Visitors to the sites who accept cookies may be presented with targeted messages, offers and ads on the site and via email that we believe would be of value, based on observed preferences.
- If you have registered as a member of the sites and accept cookies, we can tailor your use to your personal preferences, and it is easier and faster to take advantage of the sites' benefits.
- If you have submitted your email address, you may receive targeted messages we believe you will find of value. Remember, you may request to be removed from your email subscription lists.
Your Choice to Accept or Deny Cookies
You can choose whether to accept or deny cookies; your browser on your computer is often initially set to accept
cookies. However, you can choose to deny cookies and continue browsing the sites.
Keep in mind that your choice to accept or deny a cookie is different from your choice to accept/deny email
messages.
We may share personal information among the OpenRV Family of Companies, or to owners and operators of our affiliated
and subscribed RV Parks or Campgounds. We may also share information with select third parties who
offer goods or services we think may be of interest to you. From time to time we may partner with other companies
to provide co-sponsored or co-branded promotions, products and services and may share your information with our
co-sponsor. For example, we may co-sponsor some sweepstakes or contests on our site with other companies or we
may provide prizes for sweepstakes and contests sponsored by other companies. If you enter one of these
sweepstakes or contests, we may share your information with our co-sponsor or the third party sponsor.
We rely on service providers to help us deliver products and services, such as administering web site content,
sales and service support, and other operational functions deemed necessary to provide the customer with a
meaningful and accurate experience during the use of OpenRV services.
During the course of our business, we may also share aggregated demographic and statistical information
that is not personally identifiable.
Business Transfers
In the event that OpenRV, or part of the OpenRV Family of Companies, merges with or is acquired by another
legal entity, the personal information collected by OpenRV may be transferred to that other legal entity as
an asset.
Legal Requirements
The OpenRV Family of Companies will disclose personally identifiable information without your permission when
we believe in good faith that such disclosure is required by law, or is necessary or desirable to investigate
or protect against harmful activities to guests, visitors, employees, or others, or to property (including
this site).
We do not control and shall not be responsible for the collection of personal information by third party
websites, including websites owned or controlled by franchises, third party owners or managers of RV Park or Campground
properties, or websites not controlled or authorized by OpenRV. Third party websites that are accessed through
links on our websites have separate privacy practices. We have no responsibility or liability for the practices
and policies implemented by third parties on their websites. Third party websites may have received permission from
OpenRV to use OpenRV logos or trademarks but will not offer a link to this Internet Privacy Policy. You may
contact them directly to ask questions about their privacy practices and policies.
If you enter or choose to leave our websites via links to other non-OpenRV sites (including those of our
advertisers, content providers, vendors, independent Parks or Campgrounds, affiliates and partners), your visits to those
sites are not covered by this Internet Privacy Policy.
In the future, we may make changes to this Internet Privacy Policy. The revised Internet Privacy Policy
will be displayed via a link on this website so that you will know what types of information we gather
and the categories of third parties with whom we may share the information.
This Internet Privacy Policy is effective as of March 1st, 2006.
Individual customers who reside in California and have provided their personal information to the OpenRV Family
of Companies may request information about our disclosures of certain categories of personal information to third parties
for their direct marketing purposes. Such requests must be submitted to us at one of the following addresses:
admin@OpenRV.net or RV Reservation Services, Inc. Attn: Guest Assistance, PO BOX 214, Kuna, ID 83634.
Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for
third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This
request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified
in this paragraph.
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